Questions Business Owners Ask Steven Kay
Straight answers about business coaching and mentoring with Steven Kay.
About Steven Kay
Yes. Succession planning is one of Steven’s areas of expertise, alongside business strategy and planning and setting goals and achieving results.
Steven spent 19 years in national and international management roles in retail, manufacturing, wholesale and distribution before becoming a business coach. He founded and owns Kaysco Consulting and Coaching, was the fourth person inducted into the ActionCOACH Hall of Fame in 2009, and was ActionCOACH’s No. 1 firm owner, with a coaching team of 15. He has coached more than 750 business owners.
Yes. Steven is a long-standing member of the Balmain chapter of the Business Referral Group, and introductions through his network are part of how he helps clients.
Yes. Steven’s knowledge is the result of 19 years in national and international management roles in the retail, manufacturing, wholesale and distribution sectors before he became a business coach and educator. He founded and owns Kaysco Consulting and Coaching, and built the No. 1 ActionCOACH firm, with a coaching team of 15.
“I understand how business works, how to exceed customer needs and how business can make money,” he says. “I mentor business owners to achieve their ideal life, their dreams and their goals.”
Steven is based in Sydney and works with business owners across Australia, including Platinum Electricians franchise owners in Rockhampton.
Steven Kay is a Sydney business coach, mentor and keynote speaker, and the fourth person inducted into the ActionCOACH Hall of Fame (2009). He founded Kaysco Consulting and Coaching and has coached more than 750 business owners.
Steven Kay Business Coaching
Mostly businesses turning over $1M to $10M, where Steven’s clients have often doubled or tripled profits in the first one to two years.
Steven has achieved his best results with businesses in the $1M to $10M turnover space, where owners often double or triple profits in the first one to two years. Many clients are in construction and the trades, but he has also worked with businesses in hospitality, insurance, finance, banking, accountancy, fitness, marketing and IT.
Signs it’s time for a coach
- You’re still on the tools, or still the person everyone comes to.
- Revenue is growing but profit isn’t.
- You can’t keep good staff.
- You’ve stopped setting goals because you never get to them.
Results clients have described
“We have worked with Steve for nearly 3 years and can’t recommend him highly enough. We doubled our business in the first 3 months after starting work with him and it’s been onwards and upwards ever since. He is easily accessible, highly experienced and well connected.”
“Over that time he has help me transform our business into a profitable and joyful venture. The revenue has doubled and the profit turnaround over 2 years is more than 500%.”
Steven links your short-term business plan to your long-term personal and professional goals, so the plan for next quarter serves the life you want in five years. As he puts it, “It’s not just about goals and strategies, it’s about positive action.” He doesn’t stop once the plan is written. He stays with you while you carry it out. He helps you:
- set clear business and personal goals, broken into steps you can act on now
- put forecasting systems and processes in place, so you can see where your business is heading
- stay accountable, with regular check-ins on what you said you would do
- plan succession, so your business can run, be sold or be passed on without you
As a business owner himself, Steven knows how business works, how to exceed customer needs and how business can make money.
His mentoring gives business owners an experienced sounding board as well as accountability. Steven acts as your “accountability buddy” and trusted advisor. He helps you:
- make big decisions, such as when to hire and how to grow
- work through problems and get your mindset right
- recruit the right people
- plan succession, so your business can run without you or be handed on
You also get introductions through his professional network, which includes his long-standing membership of the Balmain chapter of the Business Referral Group. Many clients move from coaching into mentoring as their business matures. Luke from Orton Building calls Steven “a great Coach, now Mentor”.
Yes. Clients include Platinum Electricians, Orton Building and Sydney Plumbing, and Steven has worked with businesses in construction, trades, hospitality, insurance, finance, banking, accountancy, fitness, marketing and IT.
Clients in the $1M to $10M range have often doubled or tripled profits within the first one to two years. James at The OnlineCo says his business doubled in the first 3 months.
Planning, accountability, sales and marketing, and systems, so the business grows without you doing everything.
Steven Kay Leadership & Team Culture
Yes. At Platinum Electricians Steven has coached the founder, the management team and top franchise owners.
By building a team and culture that can do the work without you. Steven helped the two owners of Sydney Plumbing move off the tools and into office roles while keeping their staff.
Owners and management teams in construction, trades, hospitality, insurance, finance, banking, accountancy, fitness, marketing and IT. Since 2003 Steven has coached Platinum Electricians’ founder, management team and top franchise owners, as the group grew from 5 people to more than 200.
Leadership coaching works best alongside business coaching. Steven also speaks on leadership at conferences: see keynote speaking.
- Leading a great culture. The behaviours and standards that make people want to stay.
- Recruiting the right people. And getting them working without you.
- Management systems. So the team knows what to do, and the owner can step back.
- Getting off the tools. Moving owners from the work into running the business.
- Communication. Steven communicates clearly and effectively based on each person’s needs.
Yes. Sydney Plumbing came to him with two owners still on the tools, in an industry where staff are hard to keep. Steven helped them build the culture that turned that around:
“Engaging Steve as a business Coach and Mentor has taken myself and my business partner off the tools and into office type roles. Steve has helped guide us to create a great culture with our team, helping us to retain staff members whilst many Plumbing companies in Sydney cannot keep their staff.”
Orton Building grew from 3–4 employees and a home office to 18 team members, with their own office and warehouse, while Steven helped with recruiting the right people and developing their systems.
Steven helps business owners become the leaders their team needs, and build a culture where people take ownership of their work. He brings real experience to this: he runs a coaching team of 15, and spent around 19 years in management roles across retail, manufacturing, wholesale and distribution. He helps you:
- develop your leadership skills, so you can guide, motivate and hold your team accountable
- build a positive company culture that attracts and keeps good people
- recruit the right people for the right roles
- put systems in place so your team runs day-to-day operations, freeing you to work on the business, not in it
Steven also gives keynote and leadership talks, so he can work with your wider team as well as with you.
Steven Kay Keynote Speaking
Call Steven on 0402 252 987 or email steve@stevenkay.com.au with your event date, your audience and the topic you have in mind.
Yes. Steven presents at international conferences as well as business events in Australia.
Steven’s talks suit audiences of business owners and leadership teams. That includes business conferences, industry associations, franchise groups and networking groups that want a speaker who works with business owners every week.
To get a feel for his approach, listen to his interview on the Your Next Big Move podcast. Many people who hear Steven speak go on to business coaching or leadership coaching with him.
Steven is a multi-award-winning coach, the fourth person inducted into the ActionCOACH Hall of Fame (2009), and was ActionCOACH’s No. 1 firm owner, with a coaching team of 15. He brings real stories from the businesses he has coached, including Platinum Electricians’ growth from a team of 5 to more than 200 people with turnover over $50M.
“Whether I’m presenting at international conferences or traveling the world with my family,” he says, “I am self-motivated to succeed, set high goals for myself and achieve them.” Steven Kay.
Steven presents at international conferences and business events. His talks draw on his experience coaching more than 750 business owners, and on his own years running businesses. He speaks to business owners and leadership teams about the same topics he coaches every week:
- Growing a business that runs without you: systems, delegation and getting off the tools
- Leadership and culture: how owners build teams that good people stay in
- Mindset and goals: why the owner is often the biggest challenge in a business, and what to do about it
- Sales and marketing: practical ways for small and medium businesses to grow revenue
Feedback from Steve’s Clients…
We have worked with Steve for nearly 3 years and can’t recommend him highly enough. We doubled our business in the first 3 months after starting work with him and it’s been onwards and upwards ever since. He is easily accessible, highly experienced and well connected. He knows when to introduce hard skills to grow the business as well as when soft skills and self-belief are needed. Looking to grow your business? Contact Steve!
Engaging Steve as a business Coach and Mentor has taken myself and my business partner off the tools and into office type roles. Steve has helped guide us to create a great culture with our team, helping us to retain staff members whilst many Plumbing companies in Sydney cannot keep their staff.
Steve holds us accountable. It’s great because it keeps us on track and moving forward.
We highly recommend Steve as a business Coach and Mentor.
Although I had the technical ability and motivation to start my own building company, it became evident that I needed to learn the skills to create a successful business.
I had 3-4 employees, a home office and projects worth $15-250K. I also worked a lot of long hours!
Orton Building has been with Steve for nearly 4 years and he has been a great Coach, now Mentor.
He has helped my wife and I with all aspects of our business from mindset, problem solving, recruiting the right people and developing our systems and processes to allow us to forecast, goal set and take the business where we want it to be.
We are years ahead of where we would have been without him including 18 team members and own our office and warehouse space with building projects in excess of $1M.
Steve has had a great impact not only on our business but on our lives as a whole. He has given us the confidence we needed to grow and the guidance to ensure we have a healthy work life balance. We would recommend Steve to anyone wishing to grow both in business and personally.
I originally met Steve as a frustrated business owner that had no time and to be honest not a lot of profit!
Steve had an ability to see from the outside what needed fixing with a very common-sense approach, he has coached myself, my management team and top franchise owners over the last 15 years and I can truly say that Platinum Electricians wouldn’t be where it is today without his guidance.
Steve has coached me for the last 4 years. Over that time he has help me transform our business into a profitable and joyful venture. The revenue has doubled and the profit turnaround over 2 years is more than 500%.
Steve has not worked only on the business, but more importantly, worked on me – the biggest challenge. He has guided me to grow personally and with that the business results are fantastic… Thanks again Steve.
Business Coaching
Business Mentor & Educator
Business Strategist & Planner
Setting Goals & Achieving Results
Leadership & Management
Professional Keynote Speaking
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